“The foundation of any thriving relationship lies in the dedication to understanding and supporting each other, and one of the standout qualities of our collaboration is the consistent and effective communication we’ve maintained throughout the relationship. Regular updates, prompt responses, and a shared commitment to keeping each other informed have been instrumental in the delivery of our projects.”

Sally Dore
Assistant Director of Nursing and Quality, NHS Nottingham and the Nottinghamshire

“I have been completing spot quality assurance checks (over the past few weeks) and have been very pleased with the high standard of work provided. There is clearly a consistent approach amongst your team, which has made my role in this simple and enjoyable. Each review has been detailed, displayed strong clinical understanding and reports have been well written. Recommendations following the reviews have been clinically justified and display a sound understanding of the eligibility criteria. The consistency in quality is greatly appreciated by our team and provides peace of mind that our clients are receiving thorough reviews.”

Sameena Turner
Practice Development Nurse/Complex Cases Team, Cambridge & Peterborough ICB

“There was some organisational nervousness about outsourcing reviews, but the quality of services and ability to flex to meet Welsh requirements has been outstanding, with a focus at all times on clinical quality, not finances. The Liaison Care processes are efficient, comprehensive and well documented, with several families taking time to comment on their caring approach in remote reviews to ensure the patient/ family voice is heard and recorded fully. When dealing with complex clinical cases, clinical grey areas are inevitable in a few cases. I have been really pleased and impressed with how individual cases and partnerships working with us have been undertaken to ensure the individual is fairly and equitable at the centre of all decisions.”

Head of CHC Commissioning
Betsi Cadwaladr University Health Board

“We enjoyed working with Liaison Care and the work completed adhered to all the quality levels and built solid foundations on which to work together. Regular communication developed a positive sharing culture and allowed for a smooth working process between us and the team.”

Paul Brown
Chief Financial Officer NHS Staffordshire and Stoke-on-Trent ICB

“The Dorset ICB team were professional and responsive. We were impressed with the quality of their work, and their operating processes were exemplary. It was a great example of a successful programme and the power of a true partnership approach.”

Kathrine Sherrington
Chief Operating Officer, Liaison Care

Collaborative working from the start to mobilise the project was key to its successful delivery. It was one of the smoothest projects I have had the pleasure of co-designing and delivering.”

Sara McCarthy
Head of Continuous Improvement, Performance & Support, NHS Dorset

“I have found it to be a great experience working with Liaison Care. I have felt very confident in their ability to manage the project. I have found them to be knowledgeable, responsive and capable.”

Sakine Bi
CCG Lead at Oxford

“The project has given several bonus benefits, such as joint organisational learning, evidenced mapping of where our own educational training programmes can be focused in the immediate future and an assurance process in terms of an external benchmark of our team’s CHC decision threshold. This provides ongoing benefits and organisational assurances after the close of the project, as well as the intended outcome of up-to-date quality reviews, so we are organisationally assured that each individual is receiving the right care to meet their current needs.”

Head of CHC Commissioning, Betsi Cadwaladr University Health Board

“While working with Liaison Care, my task has been reviewing clinical assessments to ensure that the work contracted by the ICB is of high quality. I have found assessments to be thorough, well-written and comprehensive, providing a clear picture of the patient’s condition and needs. The assessment captures all the necessary information needed to make a clinical judgement on changes in the care package and presenting health needs. This task, along with the assistance of Liaison Care, has enabled the ICB to ensure that individuals receive customised care, which in turn helps to maintain or improve their health outcomes. Additionally, it provides ICB with the assurance of efficiency and cost-effectiveness.”

Jennifer Khuweis
Learning Disabilities and Mental Health Clinical Lead, Nottingham and Nottinghamshire ICB

“After completing spot quality assurance checks, I have been very pleased with the high standard of work provided. There is clearly a consistent approach amongst your team, which has made my role in this simple and enjoyable. Each review has been detailed, displayed strong clinical understanding and reports have been well written. Recommendations following the reviews have been clinically justified and display a sound understanding of the eligibility criteria. The consistency in quality is greatly appreciated by our team and provides peace of mind that our clients are receiving thorough reviews.”

Sameena Turner
Practice Development Nurse/Complex Cases Team Cambridge and Peterborough Integrated Care System

“I just wanted to share with you that your review of needs has already made such a difference to an individual.<br>Your practitioner noted a need for footcare assistance and they not only provided support in securing the necessary appointment, they made a further difference to the individual by securing training for [nursing home] staff.”

Executive Director of Strategy and Partnerships
Midlands Region

“I have found it to be a great experience working with Liaison Care. I have felt very confident in their ability to manage the project. I have found them to be knowledgeable, responsive and capable.”

CHC Operations Manager
South West Region